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Top 10 Tips for Selecting an Online Repository for Discovery Documents

By Sara Skiff | Tuesday, August 11, 2009

Coming today to TechnoFeature: Your latest case involves so much email and other electronic documents that you have decided to use a Web-based service for storing and reviewing them. Now what? How do you choose from the dozens of vendors? Which features do you need? How much should you pay? Litigator and electronic discovery consultant Bruce Olson answers these and other important questions in this TechnoFeature article. Don't choose a vendor until you arm yourself with Bruce's advice.

How to Receive TechnoFeature
Our flagship newsletter never disappoints thanks to its in-depth reporting by leading legal technology and practice management experts, many of whom have become "household names" in the legal profession. It's in TechnoFeature that you'll find our oft-quoted formal product reviews and accompanying TechnoScore ratings. The TechnoFeature newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Coming Attractions | Litigation/Discovery/Trials | Online/Cloud | TechnoFeature

YouLaw: Attorney Drives While Videotaping

By Gerry Oginski | Monday, August 10, 2009

Watch the Video

TechnoScore: 2.0
1 = Lowest Possible Score; 5 = Highest Possible Score

Rhode Island bankruptcy attorney Mark Buckley drives while videotaping in his YouTube video (removed shortly after this YouLaw review appeared). Buckley holds the video camera with one hand and drives with the other. Buckley can't look the camera in the eye because he's too busy driving and watching traffic. What was he thinking? This stunt seems worse than talking on the cell phone!

He's driving a nice Infiniti with black leather seats. His sunroof is closed, which is a shame, since I would have preferred to see the wind blowing in his neatly combed hair. His headrest is correctly positioned, and I am constantly distracted by the scenery passing by in the passenger-side rear window and later in the front driver's window. After 30 seconds of this video, I can't pay attention to anything this bankruptcy attorney is talking about. Part of the video is shaky from driving, and the background is much more interesting than his educational message.

I keep waiting for him to be pulled over, like in the reality show COPS and hearing the song "Bad Boys." The police have a dash-mounted video camera. This lawyer does not.

I gave him one entire point for introducing himself. That's it. His sidebar is nothing to write home about, and he even forgets to list his phone number. He edited one scene but he can't escape the awful venue of his video shoot. At the 2:25 mark, this lawyer performs magic when he somehow changes the position of his camera, and somehow appears to be holding the camera with his right hand. How do I know this? Because there's no passenger in the front seat.

Ask yourself this: When you want someone's professional help, and you tell them your problem, does it make you feel warm and fuzzy when they answer you while looking away from you the entire time? That's what this lawyer does when he's driving and clearly watching where he's driving. He doesn't ever look at me! To me, that's a deal breaker. I want someone to look me in the eye and tell me how they can help solve my problem.

Tip #1: Choose Your Venue Carefully

I really don't want to see a straphanger on the subway telling me how they do pro-bono legal work for the homeless who live in the subway.

I really don't want to see a criminal lawyer sitting in a jail cell with some buddies explaining how he can get you out of your indictment.

I really don't want to see a lawyer driving and giving bankruptcy advice about keeping your car at the same time.

Tip: Can't he stop the car and tape his video? Better yet, can't he go into his office and do it? Is he that busy that he can only get this done while driving?

Tip #2: Answer Questions Immediately (Especially Yes/No)

Attorney Buckley asks "Can I keep my car?" I kept thinking he'd get pulled over for driving while videotaping and the police would require him to forfeit his car. I think he mentioned the answer somewhere in the video, but I can't remember when or what he said.

Tip: Answer the question immediately. Then explain.

Tip #3: Vet Your Video Before Going Public

Show the video to grandma. Show it to your girlfriend. Show it to your assisant. Show it to your kids. Show it to someone before you put it online. If this attorney had done so, I have to assume that someone close to him would have had the courage to say "Are you really sure this is the message you want to send prospective clients?"

You can say the same thing in a different venue and achieve a much better result.

Till next time, see you on video!

The Back Bench

Certified Family Law Specialist and online video producer Kelly Chang Rickert says: "TOO LONG! And he's driving while talking on camera!!! I give it two thumbs down."

TechnoLawyer publisher and online video producer Neil Squillante says: "While watching this video, I half expected Mark Buckley to crash after which another lawyer would advertise his personal injury practice — like those old Energizer Bunny commercials that started with a fake commercial. Buckley provides some very good information and I understand his use of a car given the topic, but he should make the video while parked or in the passenger seat so that he can give viewers his full attention instead of looking distracted. As an aside, does Infiniti always plaster its logo on the front seats?"

About YouLaw
YouTube offers law firms a free advertising platform with tens of millions of potential clients. But a poor video can hurt more than help. In this column, lawyer and online video expert Gerry Oginski reviews and rates the latest law firm videos. A panel of fellow experts (The Back Bench) add to Gerry's reviews with pithy remarks. We link to each new YouLaw column and all other noteworthy law firm marketing articles in our weekly BlawgWorld newsletter, which is free. Please subscribe now.

About Gerry Oginski
New York trial lawyer Gerry Oginski has created more than 150 informational online videos for his medical malpractice and personal injury practice. Realizing that most video producers don't have a deep understanding of the practice of law and what potential clients look for, Gerry launched The Lawyers' Video Studio, which provides free tutorials and video production services. If you need help producing a video, please contact Gerry now.

Contact Gerry:
T: (516) 487-8207
E: lawmed10@yahoo.com

Topics: Law Firm Marketing/Publications/Web Sites | Videos | YouLaw

Attorney Busted for DWV Plus 64 More Articles

By Neil J. Squillante | Monday, August 10, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 65 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

The State of the Blawgosphere (Podcast)

Private Equity Considers Investing in U.K. Law Firms

Don't Be a Stranger

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | CLE/News/References | Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

SmallLaw: Top Five BigSolo Mistakes: How to Destroy Your Fledgling Law Firm

By Ross Kodner | Monday, August 10, 2009

SmallLaw-08-03-09-450

Originally published on August 3, 2009 in our free SmallLaw newsletter.

The BigSolo trend continues to grow. More and more large firm emigrants and refugees have opted out of large firm practice (or have had that choice made for them). The "good old days" appear to have been little more than economic sleight-of-hand, akin to clever David Blaine-esque street magic. More and more large firm attorneys are hanging shingles, summoning their inner entrepreneur.

Some will succeed. Many will not. With the top-down, bottom-up shock that running a business may bring to lawyers whose mission in life involved warping the space-time continuum to pump out 2,500 billable hours per year, opportunities for failure abound.

While some SmallLaw readers have criticized my observations, my perspective stems from the crucible of in-the-trenches reality. Actively helping a number of BigSolos start their practices, I'm living the experience first-hand, not just theorizing from a safe distance. Today's column revisits this world to explore five ways BigSolos can ensure failure of their new practices. I've seen all five myself — they're not pretty.

1. Let Sexy Technology Seduce You

Spend weeks agonizing over apps to download for your shiny new iPhone 3GS instead of focusing on drab, mundane technology for critical functions like system backup, secure WiFi, tailoring a case management system to your practice, automating routine documents, picking anti-malware software that won't destabilize your legitimate software, setting up your email system so that it syncs all your calendar/docket entries to your smartphone, etc.

You can also torpedo your new firm by not bothering to ask an accountant to review your new Chart of Accounts, make a coordinated transition from your old firm's Interwoven document manager to your new practice's Worldox system, or deploy legal software applications that integrate well and share client information because God knows how much you enjoy time-sucking duplicative entry.

2. Go Ahead, Represent Yourself Pro Se

Because you've spent years pouring through technology ads in the Sunday paper, you're a 23rd Level Grand Wizard of Legal Technology. You should make your own decisions about what technology to use, and how to configure your practice/document management, billing, and financial systems.

Then hire the charming counter guy from the nearest Radio Shack (now just The Shack) to build your new server using parts you've frugally scrounged from Overstock.com. Yes, that's the ticket to a stable law practice technology platform to support your livelihood and entrust your confidential client work product.

3. You've Been Using Word for 15 Years — There's Nothing More to Learn

After all those years in a world-class AmLaw 250 law practice, there couldn't possibly be anything you could learn about using technology tools as pedestrian as Word, Outlook, or Acrobat. Or Summation, CaseMap, and Sanction for your trial practice? You're a fourth degree black belt, right? And if you know you're a master of those garden variety regulars, how tough could it be to climb to the top of the practice-management system ladder after clicking "install?"

So by all means, don't waste your time learning the "proper" way to use Styles in Word. Forget about using PDF Packages in Acrobat Professional — especially since Acrobat Standard is good enough. You know best after all.

4. Outsource Everything (The Four Non-Billable Hour Week)

Being a BigSolo is going to be just like your previous gig, but better, right? Your plan is ingenious — you'll create a one lawyer megafirm. You loved the "do anything to keep the lawyers billing time" model that worked so well for you at your old firm.

You can't bear the thought of subsidizing all that administrative staff. So go ahead and outsource everything. Practice law and don't waste otherwise billable time running a business. Entrust everything to outsiders — people you barely know here and overseas who will most certainly have your best interests in mind.

5. Clients Want Old-Fashioned Substance and Web 2.0 Fluff

Return to your roots and use Courier 10 point type for all your documents. That will set you apart from your competitors.

Also, what's the matter with a Blogger.com site for your new practice? And why can't it contain some of your vacation photos? You clients will love the "personal touch." Why shell out one cent for a marketing and branding guru? Who knows you better than you?

Conclusion

If you take my counter-advice above, the odds of abject failure are certain. Want to succeed as a BigSolo and achieve more than you hoped for in law practice? Then run, don't walk, from the above suggestions and do the precise opposite of everything I've suggested.

Written by Ross Kodner of MicroLaw.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Laptops/Smartphones/Tablets | Law Office Management | Online/Cloud | SmallLaw

BigLaw: Top Five Ergonomic Problems at Large Law Firms

By Marin Feldman | Monday, August 10, 2009

BigLaw-08-03-09-450

Originally published on August 3, 2009 in our free BigLaw newsletter.

They say death and taxes are life's only certainties, but large firm lawyers like you can also count on long hours. Many associates and even partners spend at least ten hours a day at their desks — even more in the heat of a deal or an expedited lawsuit. While stories abound of associates who add aquariums, stereos, and other comforts to their office, many work in total ignorance of proper ergonomics, increasing the risk of injuries. With the right knowledge and equipment, you can bill 3,000 hours/year pain free (physically, at least).

If you rub your shoulders, squirm in your chair, or crack your neck while reading this week's issue of BigLaw, help is on the way. I recently met with certified professional ergonomist Hayley Kaye, president of HLK Consulting, a New York City-based ergonomics and biomechanics consulting company, to bring you the top five ergonomic problems she encounters at large law firms and other organizations. (Disclosure: TechnoLawyer recently hired Ms. Kaye for an ergonomic assessment of its office.)

1. Blaming the Chair

When attorneys experience back, neck or shoulder pain from sitting, they'll often request a new chair, thinking that it'll be a cure-all. "One of the biggest misconceptions about ergonomics is that the chair is always to blame," says Kaye. "While a good chair is important, quite often the cause of back pain is the way they're typing and not the chair."

Kaye recommends placing your keyboard at or slightly below elbow height, and your monitor slightly below eye level no closer than an arm's reach away — but not so far that it requires you to lean forward to read it. For many, the best way to achieve this position is with a keyboard tray (not a keyboard drawer) that offers an adjustable height and tilt and comes equipped with a palm support and mouse platform.

Highly adjustable chairs are great, but if you're hunched over your keyboard or slumped back in your chair, you may still experience pain. Your back should always be in contact with the chair backrest, and you should be slightly reclined (100-110 degree angle).

2. Adding Flair to Your Chair

If you're in pain and the culprit really is the non-adjustable chair your firm's office manager bought in bulk from Staples, don't bother purchasing fancy lumbar pillows or gel thigh supports. "Having a pillow or an add-on in the wrong area is worse than not having one at all," says Kaye.

Instead of stuffing your seat, Kaye recommends purchasing your own highly adjustable chair that you can take with you when you leave the job. "Everyone who worked for the companies that recently went under sat in a chair, so it's easier than ever to get good prices on some excellent used chairs."

Look for chairs with adjustable height seats, backrests, armrests and recline tension (the back of your chair should move with you; it should not be stationary). The seat pans should adjust as well and consist of foam or gel to help distribute body weight. "The textile you choose is irrelevant with regard to ergonomics," adds Kaye. Thus, your firm can save big bucks by ordering chairs with the cheapest grade fabric. By contrast, if you're buying your own chair and you prefer leather go for it.

3. Making Your Laptop Your Primary Computer

Firm-issued laptops are great for portability, but attorneys increasingly dock their laptops at their office desks and use them as their primary computers. Bad idea, says Kaye. "People lean in to see the keys or the screen on laptops, and hunching causes pain over time. It's critical to plug in your laptop and use an external monitor, keyboard and mouse for long-term office use, so that you can adjust each of the individual elements for maximum ergonomic benefit."

4. Using a Lamp as Your Primary Lighting

Some attorneys approach the pervasive problem of law firm fluorescent lighting by keeping the overhead lights off and use only a lamp. Kaye agrees that law firms tend to over-light, but suggests that attorneys ask for lower wattage bulbs or request removal of a bulb rather than forgo overhead lighting altogether.

"Lamp lighting alone is often insufficient and can strain your eyes," notes Kaye. "However, attorneys who do a lot of paper reading require a little more light, so a desk lamp coupled with overhead lighting is helpful if shined directly onto the paper."

5. Using Expensive Equipment Without Training

One of the biggest problems that Kaye sees occurs when firms invest in expensive office equipment and think they've done their part. "I've seen law firms spend $600-$900 per chair but nobody understands how to adjust them, so they're not getting much benefit."

Also, many lawyers rarely get up from their pricey chair throughout the day. However, according to Kaye, movement is one of the key principles of ergonomics. She recommends taking a short break for about 20 seconds every 20 minutes. Doing so reduces the impact of sedentary postures on the spine and other areas. "These short breaks need not interrupt the work flow," says Kaye. For example, she suggests periodically standing up during long teleconferences.

To maximize their purchases, Kaye recommends that law firms offer ergonomic training sessions to demonstrate how to use the equipment, better organize work areas, and take breaks. Ergonomics training may mean a small expenditure today, but Kaye contends that such training is cost effective. "Ergonomics training has a very high return on investment because the cost of training is low compared with the cost of handling injuries."

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Published first via email newsletter and later here on our blog, BigLaw goes deep undercover inside some of the country's biggest law firms. But we don't just dish up the dirt. We also mine it for best and worst practices and other nuggets of knowledge. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Furniture/Office Supplies

Happy Solo; GoToMeeting Versus LogMeIn Rescue; Mac Switcher; PDF Portfolios; Stolen Backup; Smartphone-aholics

By Sara Skiff | Friday, August 7, 2009

Coming today to Fat Friday: Diana Brodman Summers shares her secrets to being a happy and successful solo, Douglas Simpson compares GoToMeeting with LogMeIn Rescue for remote access, Lawrence Husick discusses Macs in the law office, Michael Jones reviews Acrobat Pro's Portfolio feature, and George Vie explains why his backup software failed to save the day. Don't miss this issue.

How to Receive Fat Friday
Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Backup/Media/Storage | Business Productivity/Word Processing | Coming Attractions | Desktop PCs/Servers | Fat Friday | Laptops/Smartphones/Tablets | Law Office Management | Litigation/Discovery/Trials | Networking/Operating Systems | Online/Cloud

Brother MFC Reviews; Copernic Review; Multiple Monitors Tip; Skype Caller ID; Power of TechnoLawyer

By Sara Skiff | Thursday, August 6, 2009

Coming today to Answers to Questions: Steven Schwaber reviews his Brother MFC printers, Paul Bannon reviews Copernic Desktop Search Corporate, Caren Schwartz shares her experience with multiple monitors and remote desktop, Steve Hall reviews Skype, and Frank Lanigan demonstrates the power of contributing to TechnoLawyer. Don't miss this issue.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Coming Attractions | Copiers/Scanners/Printers | Document Management | Email/Messaging/Telephony | Monitors | Networking/Operating Systems | TechnoLawyer | Technology Industry/Legal Profession | TL Answers

Chrometa 2.0: Read Our Exclusive Report

By Neil J. Squillante | Wednesday, August 5, 2009

Today's issue of TechnoLawyer NewsWire covers time capture software (see article below), a widescreen GPS navigation device, a document and photo scanner, an online workflow system for approving and paying bills, and an iPhone app for using your FreshBooks account. Don't miss the next issue.

Time Capture Software (Almost) as Smart as a Lawyer

CHR-3-NPP450

If humans ever split into different species, lawyers will likely evolve into giant heads with no bodies. After all, you only need your body to transfer your thoughts to your computer. Otherwise, it serves no particular function other than creating more lawyers, which you could no doubt outsource. But for now, you may as well make sure you get paid for the long hours you spend hunched in front of your computer.

Chrometa 2.0 … in One Sentence
Chrometa automatically captures and organizes the time you spend on your PC, facilitating your ability to accurately bill all your time.

The Killer Feature
As soon as the "ink" dried on our previous report on Chrometa 1.1, the company announced version 2.0. As you may recall, we pointed to Chrometa's ability to log all your computer activity as its killer feature. You can later transform these log entries into time entries in your billing system.

This automatic capture still exists, but the company has added a second killer feature -- drag and drop, which further automates the time capture process.

You can now drag one or more activities recorded by Chrometa and drop them on the appropriate client/matter account. Chrometa is smart enough to remember this action so that next time you perform similar work (e.g., editing the same document), Chrometa will automatically enter the time spent in that client/matter account.

"We found that lawyers spend an average of 2.6 hours each week reconciling their time," Chrometa CEO Brett Owens told us. "Chrometa's automatic time capture and now drag and drop take a significant bite out of this process."

Other Notable Features
Befitting its new version number, Chrometa includes many other new features. For example, you can now capture meeting, phone, and other time spent away from your PC, and categorize it by client/matter. This form of tracking requires manual entry, but Chrometa created a quick entry tool for this purpose. The upshot is that you can now see all your activities in Chrometa.

By popular demand, Chrometa features improved categorization of computer activities. For example, it can list email messages individually by subject line along with the accompanying time spent reading or writing the message. Chrometa also supports advanced tagging of both Word and WordPerfect files, providing similar granularity down to each individual document. When you're ready to transfer the time entries you've captured into your billing system, Chrometa can sort them by client/matter.

Equally notable in the new version are the redesigned user interface (see accompanying screenshot) and improved security tools. You can now password protect Chrometa, delete activities, and remove historical data.

What Else Should You Know?
Chrometa 2.0 runs in Windows XP and Vista, and sells for an introductory price of $99, which includes unlimited email support. You can try it for free for 30 days. Learn more about Chrometa 2.0.

How to Receive TechnoLawyer NewsWire
So many products, so little time. In each issue of TechnoLawyer NewsWire, you'll learn about five new products for the legal profession. Pressed for time? The "In One Sentence" section describes each product in one sentence, and the "Killer Feature" section describes each product's most compelling feature. The TechnoLawyer NewsWire newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | TL NewsWire

Comparative iPhone App Review: Documents to Go Versus Quickoffice Mobile Office Suite

By Sara Skiff | Tuesday, August 4, 2009

Coming today to TechnoFeature: The iPhone can view Microsoft Word and Excel documents out of the box, but DataViz's Documents to Go and Quickoffice's Quickoffice Mobile Office Suite enable you to store, manage, edit, search, and email Office documents. Every iPhone-owning lawyer who works with Word documents should consider purchasing one of these apps. But which one? We asked Jeff Richardson, the lawyer behind the iPhone J.D. blog to compare the two apps and report his findings in this comparative review.

How to Receive TechnoFeature
Our flagship newsletter never disappoints thanks to its in-depth reporting by leading legal technology and practice management experts, many of whom have become "household names" in the legal profession. It's in TechnoFeature that you'll find our oft-quoted formal product reviews and accompanying TechnoScore ratings. The TechnoFeature newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Coming Attractions | Laptops/Smartphones/Tablets | TechnoFeature

Working in the Cloud Plus 82 More Articles

By Neil J. Squillante | Monday, August 3, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 60 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

10 Things SharePoint Can Do for Your Firm

Closing the Client's File

Don't Let the Bar's Ethics Rules Scare You Offline

This issue also contains links to every article in the August 2009 issue of Law Technology News. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Collaboration/Knowledge Management | Coming Attractions | Document Management | Law Firm Marketing/Publications/Web Sites | Law Office Management | Practice Management/Calendars
 
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