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BigLaw: Dishing Dirt to Help Large Firms Clean Up Their Act

By Neil J. Squillante | Sunday, March 1, 2009

BigLaw 02-16-09-450

Originally published on February 16, 2009 in our free BigLaw newsletter.

Introduction

Large law firms don't lay people off, do they? Yes, Virginia, they do. And I remember the first time it happened.

Large firms usually let go of people in a manner so gentle as to go unnoticed — even by those who get the axe.

The most common scenario occurs nine years in when a partner walks into your office and suggests that you spend the next year looking for something else to do.

Nice work if you can get it because the paychecks keep rolling in but the work slows to trickle.

The more subtle large firm layoff occurs much earlier when you receive a middling performance review. You might foolishly believe that you can reverse your fortunes. Just don't say I didn't warn you when that ninth year rolls around.

A Massacre By Any Other Name …

Last week's already infamous Valentine's Day massacre has shocked everyone.

How quickly we forget.

A bull market fueled by junk debt financing results in massive hiring and salary inflation at America's largest law firms. When the corporate work dries up during the ensuing recession, law firms cut the most obvious cost — those inflated salaries. Sound familiar? That's what happened in the early 1990s.

This time around the cuts are deeper because the good times lasted much longer and the law firms grew much larger.

But in both cases, the unwritten rule governing tenure at large firms — a veritable pacta sunt servanda — gave way to a clausula rebus sic stantibus when the profits per partner began to plummet.

Of course, I prefer the English idiom. Life sucks, then you get laid off.

The Trappings of BigLaw …

The recession in the early nineties couldn't have been kinder to me. I enrolled in law school at UCLA when it began and graduated when it ended, landing a job at Willkie Far & Gallagher.

I started at Willkie on October 11, 1993. I worked the next 20 days straight before I finally got a day off, fittingly, on Halloween. The firm — or at least the senior associate for whom I was working, which to a first year represent a difference without distinction — would not permit me leave work on October 15th to let the movers into my apartment. My father came to my rescue as parents often do. I had never even seen my apartment until that night, having leased it from afar based on a faxed floor plan.

Was I depressed? Far from it. I was having a blast!

From my perspective, I had an office on the 47th floor overlooking New York City, got free dinner and car service every night, and became fast friends with several of my 40 fellow first years. Plus my first assignment was a Supreme Court petition for certiorari.

More subtle than the accompanying golden handcuffs, these and other trappings of large firm life make you feel more important than you actually are, and keep many young associates content for a while.

But not forever. Sooner or later, you lose your innocence and become jaded. For some, it happens after a month. For others, it can take, well, nine years.

If Gossip Is Information, and Information Is Knowledge …

The large firm trapping I most enjoyed was the gossip. Judging by the success of Above the Law, I'm not alone.

Just like those layoffs in the early nineties, nothing has changed. But good gossip never gets old.

There's all the sex of course. Associates and partners, associates and paralegals, even an associate and a janitor as I recall.

Some gossip makes its way to the press, but even in today's blog-happy world, much of it never leaves the firm, especially the stuff that really matters like a beauty contest win or a botched deposition.

Because we didn't have blogs like Above the Law, I started an underground email newsletter at Willkie. That experience eventually led to TechnoLawyer so it's only fitting that I come full circle back to my email newsletter roots.

And so today we launch BigLaw, a new email newsletter by large firm lawyers for large firm lawyers.

While we intend to dish the dirt, we will do so with the best of intentions.

We're not interested in embarrassing anyone so we'll anonymize all the gossip we receive. Instead, we want to transform this gossip into knowledge by drawing lessons from it — lessons for partners, associates, and heck, maybe even janitors.

You see, for all the knocks against large firms, they're undeniably successful enterprises. And the long hours and the psychopaths with whom you sometimes have to work make you keen and tough.

Nonetheless, large firms have serious problems and lots of room for improvement. Remember Mudge Rose? Brobeck? Thelen? Heller Ehrman? Even the largest firms can go up in smoke much faster than you would think possible.

Can this newsletter save your firm or your job? Hey, we're not miracle workers. But we will entertain and educate you. This much I promise. Pacta sunt servanda.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Published first via email newsletter and later here on our blog, BigLaw goes deep undercover inside some of the country's biggest law firms. But we don't just dish up the dirt. We also mine it for best and worst practices and other nuggets of knowledge. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

Windows on Mac; Screenshot Programs; WordPerfect Tip; OEM Drives; Build Without Building; Telephone Systems

By Sara Skiff | Friday, February 27, 2009

Coming today to Fat Friday: Sarkis Babachanian explains why his firm uses Macs, Tom Trottier reviews ZScreen and IrfanView for capturing screenshots to use in other programs, Steven Finell discusses spam versus spam control and which is the lesser evil, Roger Boyell provides a tip for those interested in building custom PCs, and Robert Fleming shares a workaround for using WordPerfect on multiple monitors. Don't miss this issue.

How to Receive Fat Friday
Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Backup/Media/Storage | Business Productivity/Word Processing | Coming Attractions | Desktop PCs/Servers | Fat Friday | Graphic Design/Photography/Video | Monitors | Networking/Operating Systems | Technology Industry/Legal Profession | Utilities

Dymo Stamps Review; PureText Review; Media for the Ages; SharePoint Review; Yahoo Calendar Review

By Sara Skiff | Thursday, February 26, 2009

Coming today to Answers to Questions: Mark Metzger reviews Dymo Stamps for printing postage, Robert Bass reviews PureText, Gerard Stubbert discusses long term data storage, Dixon Robertson reviews Microsoft SharePoint Services 3.0, and Jeffrey Franklin reviews Yahoo online calendar and its synchronization capabilities. Don't miss this issue.

How to Receive this Newsletter
Published on Thursdays, Answers to Questions is a weekly newsletter in which TechnoLawyer members answer legal technology and practice management questions submitted by their peers (including you if you join TechnoLawyer). Like all of our newsletters, it's free. Please subscribe now.

Topics: Backup/Media/Storage | Business Productivity/Word Processing | Collaboration/Knowledge Management | Coming Attractions | Online/Cloud | TL Answers | Utilities

Dimdim: Read Our Exclusive Report

By Sara Skiff | Wednesday, February 25, 2009

Today's issue of TechnoLawyer NewsWire covers an online meeting and presentation service (see article below), an iPhone dictation app, a BlackBerry task management app, an online marketing intelligence tool for lawyers, and an online research service for intellectual property practitioners. Don't miss the next issue.

Who Needs Legs Anyway?
By Neil J. Squillante

In a recent series of Dilbert cartoons, Dilbert hitchhikes to a business meeting with a serial killer because his company cut his travel budget. If Dilbert had any sense, he would have scheduled an online meeting instead. Of course, when our legs become tiny vestigial appendages someday, we may regret such innovations.

Dimdim ... in One Sentence
Dimdim 4.5 is an online meeting service that enables you to collaborate on documents and give presentations.

The Killer Feature
If you want to conduct flawless online meetings, you need a second monitor since what your audience sees often lags what's on your screen.

Dimdim's new SynchroLive technology eliminates the need to monitor your meeting. It keeps your presentations in sync across your entire audience.

Essentially a secure private network, SynchroLive constantly adjusts as necessary to maintain a consistent flow of data. Thanks to SynchroLive, you can show your audience live Web pages and even video (think depositions).

Other Notable Features
You're not a salesperson. Heck, you're not even a rainmaker. You don't need to give presentations. But you do need to collaborate.

In addition to offering online presentations, Dimdim offers two-way collaboration features such as videoconferencing, document sharing, and a virtual white board.

If you're videoconferencing, it might seem rude if you always have your head down taking notes. Fortunately, there's no need as Dimdim can record your meetings.

Other features include multiple presenters, public and private chat, annotation tools, and a virtual laser pointer.

What Else Should You Know?
Dimdim works on both Macs and PCs. The Free edition allows an audience up to 20 people. The Pro edition starts at $99/year, expands the maximum audience to 100 people, and also offers custom branding and an uptime guarantee. The Enterprise edition starts at $1,999/year, has a maximum audience size of 1,000, enables your firm to conduct simultaneous meetings, and can reside in your firm on your own server. Learn more about Dimdim 4.5.

How to Receive this Newsletter
Published on Wednesdays, TechnoLawyer NewsWire is a weekly newsletter that enables you to learn about new technology products and services of interest to legal professionals. Like all of our newsletters, it's free. Please subscribe now.

Topics: Collaboration/Knowledge Management | Online/Cloud | Presentations/Projectors | TL NewsWire

Social Media Marketing: How Lawyers From Any Size Firm Can Finish First

By Sara Skiff | Tuesday, February 24, 2009

Coming today to TechnoFeature: In the current economic climate, the old adage "Think Positive" can seem like an impossible feat. But if approached in the right way, the current recession could provide lawyers with a unique opportunity to emerge as thought leaders in their areas of expertise. In this article, law firm public relations expert Jay Jaffe explains how to use established low-cost and no-cost social media tools to grow your practice even in a down market.

How to Receive this Newsletter
Published on Tuesdays, TechnoFeature is a weekly newsletter that contains in-depth articles written by leading legal technology and practice management experts. Like all of our newsletters, it's free. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Online/Cloud | TechnoFeature

SmallLaw: The Rise of BigSolo: Large Firm Refugees Who Start Their Own Law Firms

By Ross Kodner | Monday, February 23, 2009

SmallLaw-02-16-09

Originally published on February 16, 2009 in our free SmallLaw newsletter.

One of my 2009 predictions was that the pace of large law firm downsizing through layoffs, or even dissolving, would increase.

With Heller, Thelen, and Thatcher unthinkably gone, and the "Valentine's Day Massacre" already legendary despite occurring less than a week ago, the prognosis for "traditional" large firms is about as good as it would be for a Stage 4 cancer patient.

With a long dark winter ahead, according to Punxatawny Phil, Spring may not come at all this year for many BigLaw lawyers. As fallout from the economic chill that is gutting the bread-and-butter corporate business of BigLaw, an increasing number of large firm lawyers are jumping ship, before it sinks. And what are many choosing to do? They're going solo.

Yes. Solo.

From BigLaw to BigSolo ...

But these folks aren't ordinary solo practitioners in the way we've come to think of the category. So many solo practitioners have always practiced either on their own, or in small firm situations. They come up the hard way, fending for themselves, often with literally no staff at all, having to learn how to run a business, which most law schools never teach. Traditional solos not only have their JDs, but also a Ph.D from the University of Hard Knocks.

The lawyers emigrating from BigLaw are different. I call them "BigSolos" as opposed to the traditional "SmallSolos."

BigSolos have pinnacle level substantive knowledge in their single chosen practice area. For example, one of my clients is Nancy Hendrickson, recently a partner at Steptoe & Johnson's Chicago office and now the principal of the Law Offices of Nancy L. Hendrickson in downtown Chicago.

Nancy is an extremely experienced securities litigator. Now how many solos do you know who do any securities work at all, no less spend their time litigating securities matters? By contrast, SmallSolos often have general practices with a consumer focus — estate planning, family law, bankruptcy or personal injury work. Some SmallSolos represent small businesses as their outside counsel.

The BigSolo Paradox ...

But practice orientation is not even the biggest difference between BigSolos and SmallSolos.

Many large firm lawyers have always practiced in a BigLaw setting. They clerked for BigLaw while in law school. After their appellate clerkship, post-graduation, they became associates at BigLaw firms. They've wracked up 10, 15, or 20+ years at these firms. And now they're afraid for their jobs and book of business. They're worried about being laid off. They're worried about their firms suddenly doing a "Heller Ehrman" and announcing dissolution.

And most realize how little they know about running a business.

As Nancy Hendrickson observed, "I was used to having an army of staff available to help with everything — IT people whenever I needed them, paralegals and admin staff, not to mention the perks of large law firm life."

After years of being used to having endless staff to help with everything, and being insulated from the need to run, or the knowledge of how to run a law practice as a business, BigSolos may be ill-equipped to face the sudden and sometimes harsh realities of being a small business owner.

From the perspective of a new BigSolo, Nancy Hendrickson noted "that it's hard for clients in this economy not to be attracted to the same services at the lower rates I can now bill. The reaction has been overwhelmingly positive and I'm busier than I had expected. Clients are not only okay with my move to solo practice, they're thrilled at the lower cost impact on their businesses."

Notwithstanding these advantages, Nancy is the first to admit she needs professional assistance on the administrative side of her practice, especially technology and marketing. She astutely concluded that representing herself pro se on her own technology issues made little practical or economic sense. But will all newly minted BigSolos be so prescient? Hard to say.

The paradox is the gap in knowledge — a BigSolo might be a published, top expert in their specific substantive practice area, but may simultaneously be at the bottom of the curve in knowing how to start and run the mechanical and administrative side of law practice. Many also may not be used to having to make rain. A former colleague, perhaps the department chair while at BigLaw, may have been the rainmaker who showered business upon them. And now, the BigSolo must wear many hats:

  • Rainmaker
  • Firm Administrator
  • Office Supply Manager
  • HR Manager
  • Facilities and Leasehold Manager
  • Public Relations and Marketing department
  • Webmaster/Blawgmaster/Twitterer
  • CLE Compliance Administrator
  • IT Manager or IT Liaison with Outside IT Personnel

Oh yes, and one more, if in fact there's time:

  • Lawyer

BigSolo Versus SmallSolo ...

What does BigSolo mean for the solo and small firm market? Watch out! Your ranks are in the process of swelling as more and more BigLaw lawyers become BigSolos, either by choice or necessity. They'll bring top-notch legal skills and in many cases a potent book of commercial business.

When the economy tightens, and they need to compete for smaller clientele, they'll become arch-competitors — formidable challengers for the traditional base of SmallSolo clientele.

Some BigSolos will fail miserably and learn the hard way that all the grass is not necessarily as green as it might seem on the solo side of the fence. But the BigSolos who get "it?" The BigSolos savvy enough to retain the right outside expertise at the outset of their adventure? Look out SmallSolos because those BigSolos may eat your lunch and make LegalZoom seem like a gnat by comparison.

Just ask Nancy Hendrickson. She has succeeded by bringing in professional help. It's hard to imagine Nancy not running circles around her former practice and colleagues, offering the same top-notch BigLaw expertise at a SmallSolo rate — just what the current economy ordered.

I anticipate high demand and short supply for "do it all" consultants who can create a law practice to wrap around a BigSolo's substantive abilities. I'm thrilled to be among those helping to make this happen and transforming the legal world in the process. We live in interesting times. BigSolo, let's see what you can do.

Written by Ross Kodner of MicroLaw.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw | Technology Industry/Legal Profession

YouLaw: My Law Firm Is Better Than Your Law Firm

By Gerry Oginski | Monday, February 23, 2009

Watch the Video

TechnoScore: 1.0
1 = Lowest Possible Score; 5 = Highest Possible Score

For this week's column, I searched for a law firm video to review to point out what you should never do. It didn't take long to find one.

Don't watch this video for the quality; it's a well-made video clip.

Don't watch this video for the lighting technique; it's good.

Don't watch this video because the sound is poor; it isn't.

Watch this video because it violates the cardinal sin of criticizing another lawyer by name!

What do I mean? Maine trial lawyer Michael Welch of Hardy Wolf & Downing describes himself and his firm as trial lawyers who mean business. He then does the unthinkable. He criticizes another law firm in an effort to make his law firm look better. Thirty-eight seconds into his video he says:

"The insurance companies know that we will go to trial if we have to. [However] If they're dealing with a lawyer like the Law Offices of Joe Bornstein, who do not go to court, they know that at some point they're [the insurance company] going to offer a number and the lawyer is not going to have any ammunition to combat or counter that offer."

I can only assume that Joe Bornstein is a competitor of the firm Hardy Wolf. I even Googled him to see if he was a real attorney or just made up for the Welch video clip. Lo and behold, he is a real attorney. "More than 34 years of protecting Maine's victims of personal injury" proclaims his Web site.

I actually watched the video three times to make sure I heard the senior partner of the Hardy Wolf trial law firm correctly. I did. He compares his firm to another. He tells the world that his firm takes cases to trial, unlike the Joe Bornstein firm. That's unbelievable. In New York, this comparison could get you sanctioned.

Tip #1: Don't Criticize Another Law Firm or Lawyer

Save your criticism for private, internal discussions, not your marketing videos. Why not? Among the many ethical violations that you might subject yourself to, your video will have an impact on that lawyer's potential clients, the insurance companies, and his colleagues. You might have also subjected yourself to libel and slander claims. Even if the statement that the lawyer doesn't go to court is true (which is probably subjective), how does that help your potential viewer make a decision to come to you, instead of any other lawyer in your town? In my opinion it makes you look petty.

Why do you have to put down another lawyer in an effort to make yourself look good? Can't you distinguish yourself without criticizing someone else? Didn't your mother ever tell you that if you can't say something nice about someone then don't say anything at all?

This video serves as the poster child for what you should never ever do. A really bad move by this experienced trial lawyer.

Tip #2: Generalize the Competition If You Must Mention Them

Attorney Welch ruins a perfectly good informational video clip by introducing an unnecessary comment. What he should have done if he really wanted to distinguish himself from all other lawyers who take cases only to settle them without ever going to trial is to say:

"We're different from lots of other law firms that handle these injury cases. We go to trial and the insurance companies know this. There are some law firms who simply don't go to trial. Before deciding on which attorney you should hire, make sure you ask about their trial experience."

Then go on and explain how many trials you've handled in the last year. Explain to your viewer how going to trial helped solve your client's legal problems and got them compensation.

Tip #3: Don't Advertise. Provide Information.

Don't use your video as a 30 second commercial. Viewers don't like commercials. Don't use it to criticize another lawyer or anyone for that matter. A viewer who finds you online wants information. Commercials do nothing but yell and scream at you. Put-downs do nothing to help inform a potential client why you are the lawyer to solve their legal problems. So what then do you put in your video?

Information. Explain how cases like the ones you handle work. Don't make the client come into your office to get that information. Remember, you are not giving legal advice. You are explaining how the legal system and process works. By demystifying the process, prospective clients will view you as the expert without you ever having to say "Come to me because I'm the legal expert in this field."

I've seen plenty of pompous lawyers say in their videos "Come to me because I know the law, and I know the insurance adjusters personally." I've seen other videos in which lawyers literally talk down to viewers because "I've attended the best law school in the country," implying that nobody else could possibly be as smart as they are.

The best tip I can give you is to be yourself when talking in a video. Be conversational and do not use a script. Many marketing consultants will disagree with my advice about a script, but when you talk to a client, do you use a script? When a potential client calls you to ask a legal question, do you use a script?

There's nothing wrong with using an outline and preparing what you're going to say, but stay away from the stilted scripted format. It doesn't look good.

Conclusion

This video lost all credibility and 4 TechnoScore points when Michael Welch criticized the Law Offices of Joe Bornstein in an effort to differentiate his firm. This lawyer might have subjected himself to ethical sanctions as well as libel and slander claims by including one sentence in an otherwise excellent and well-made video.

Till next time, see you on video!

The Back Bench

Certified Family Law Specialist and online video producer Kelly Chang Rickert says: "Welch does a great job convincing us that he is excellent and he will go to trial! Wonderful! However, he broke a major rule — he puts down another firm to make himself look better. That's a universal faux pas — something you should learn by age 2. The video quality was mediocre. It takes place inside a firm with brick walls — not much visual stimulation. In addition, the video was not edited as he trips over a few words. Overall, I'd probably still hire him, if not for trial, to badmouth people."

Lawyer, journalist, and legal media consultant Robert Ambrogi says: "File this one under: "Low Blow Legal Videos." I was shocked when he dissed a competitor by name. Is that even ethical? Beyond that, something about his demeanor was off-putting — his slouching back away from the camera, his fidgety appearance. I found myself wanting to call Dr. Cal Lightman. "

TechnoLawyer publisher and online video producer Neil Squillante says: "Did the WWE create this video for Hardy Wolf & Downing? That's some serious trash talk. I can only hope Joe Bornstein counter punches, er, I mean posts a video response."

About YouLaw

YouTube offers law firms a free advertising platform with tens of millions of potential clients. But a poor video can hurt more than help. In this column, lawyer and online video expert Gerry Oginski reviews and rates the latest law firm videos. A panel of fellow experts (The Back Bench) add to Gerry's reviews with pithy remarks. We link to each new YouLaw column and all other noteworthy law firm marketing articles in our weekly BlawgWorld newsletter, which is free. Please subscribe now.

About Gerry Oginski

New York trial lawyer Gerry Oginski has created more than 150 informational online videos for his medical malpractice and personal injury practice. Realizing that most video producers don't have a deep understanding of the practice of law and what potential clients look for, Gerry launched The Lawyers' Video Studio, which provides free tutorials and video production services. If you need help producing a video, please contact Gerry now.

Contact Gerry:
T: (516) 487-8207
E: lawmed10@yahoo.com

Topics: Law Firm Marketing/Publications/Web Sites | Videos | YouLaw

My Law Firm Is Better Than Yours Plus 54 More Links

By Neil J. Squillante | Monday, February 23, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 44 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

InsideLegal's LegalTech Report (Including TL Party Photos)

With Whom Do You Compete? Using Competitive Intelligence

Law Firm Video Tips: Keep it Short and Use a Creative Title

This issue also contains links to every article in the February 2009 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | TechnoLawyer | Technology Industry/Legal Profession | Trade Show Reports

PC-Free Scanning; Email Management; Spouses as Law Partners; 64-Bit the Dust

By Sara Skiff | Friday, February 20, 2009

Coming today to Fat Friday: George Ross explains how he manages incoming email, Yvonne Renfrew shares her idea for making the ScanSnap S300 even more mobile, Thomas F. McDow discusses sharing an office with another lawyer (who also happens to be his wife), Paul Mansfield warns about one of the pitfalls of 64-bit computing, and Robert Fleming provides a helpful tip for running WordPerfect with multiple monitors. Don't miss this issue.

How to Receive Fat Friday
Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Coming Attractions | Copiers/Scanners/Printers | Desktop PCs/Servers | Document Management | Email/Messaging/Telephony | Fat Friday | Law Office Management | Networking/Operating Systems | Privacy/Security

Lexmark X9350 Review; Time Matters and PCLaw; FineReader Pro Review; WordPerfect ToC and ToA Tip; Pathagoras Review

By Sara Skiff | Thursday, February 19, 2009

Coming today to Answers to Questions: Neal Rogers shares how his firm uses their Lexmark X9350 all-in-one for wireless network scanning, Caren Schwartz reviews Time Matters and PCLaw, Mark Manoukian reviews ABBYY FineReader Pro for OCR, Carolyn Thornlow explains how to create Tables of Authorities and Contents in WordPerfect, and Daniel Fennick reviews Pathagoras for document assembly. Don't miss this issue.

How to Receive this Newsletter
Published on Thursdays, Answers to Questions is a weekly newsletter in which TechnoLawyer members answer legal technology and practice management questions submitted by their peers (including you if you join TechnoLawyer). Like all of our newsletters, it's free. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Automation/Document Assembly/Macros | Business Productivity/Word Processing | Coming Attractions | Copiers/Scanners/Printers | Dictation/OCR/Speech Recognition | Practice Management/Calendars | TL Answers
 
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