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A CIC Reflects on Switching From Time Matters; Credit Card Tips; How to Truly Erase a Hard Drive; MediaWiki Review

By Sara Skiff | Thursday, October 21, 2010

Today's issue of Answers to Questions contains these articles:

Tom Caffrey, Switching From Time Matters: A CIC's Perspective

Robert Browning, How (and Why) Our Firm Handles Credit Card Payments

John Blatt, A Computer Forensics Expert's Advice on Securely Erasing a Hard Drive

Kurt Garnjost, Review: MediaWiki for Free Knowledge Management

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Collaboration/Knowledge Management | Coming Attractions | Online/Cloud | Practice Management/Calendars | TL Answers

MacBook Air: Read Our Exclusive Report

By Neil J. Squillante | Wednesday, October 20, 2010

Today's issue of TechnoLawyer NewsWire covers a new lightweight laptop (see article below), an eDiscovery processing service with prices that depend on the processing power you need, an RSS newsreader app for iPad, and a task management program for Macs. Don't miss the next issue.

Not Quite as Light as Air But Close

In a country of McMansions, Super Size meals, and SUVs, it may seem curious that one of its most successful companies has an obsession with making its products small, thin, and light. But those of you who have lugged yesteryear's 7 pound laptops on a trip understand that bigger and heavier is not always better. Even today's relatively svelte notebooks can weigh 5 pounds — still too heavy, especially if all you need to do is give a presentation, work on some documents, review your email, and find a restaurant. And let's face it — you can take care of your email and the restaurant with your smartphone. But you still need a laptop for presentations and serious word processing. A laptop almost as light as air preferably.

MacBook Air … in One Sentence
Released today, MacBook Air is a lightweight laptop running Mac OS X 10.6.

The Killer Feature
The battery was invented long before the airplane. But laptops arrived long after the airplane. Why then do so many laptop batteries not last long enough for most flights?

Apple's new MacBook Air won't last from Los Angeles to Sydney, but it'll last long enough for most domestic flights. The MacBook Air comes in two versions — 11-inch and 13-inch. The 11-inch model offers 5 hours of battery life, including using the Internet, while the larger model offers 7 hours.

Other Notable Features
A close second for the Killer Feature, the 11-inch model weighs 2.3 pounds and is 0.68 inches thick, while the 13-inch weighs 2.9 pounds and has the same thickness. The 11-inch model sports a 1366 x 768 pixel LED display. The 13-inch model offers 1440 x 900 pixels.

Each laptop offers a choice of processors and storage. Neither offers a hard drive. Instead, both use solid state "flash" memory ranging from 64 to 256 GB.

Both laptops include a FaceTime camera for video-conferencing with other computer users and also with users of the iPhone 4 and 2010 iPod touch. They also come with a multi-touch trackpad that supports gestures such as scrolling, zooming, rotating, dragging, and more. Other features include a display port for connecting one or two monitors, a microphone, stereo speakers, USB ports, and on the 13-inch model an SD card slot.

Like the previous model, the MacBook Air does not have a CD/DVD drive. You can buy an external drive or borrow the optical drive of a nearby Mac or PC via WiFi.

What Else Should You Know?
The 11-inch MacBook Air starts at $999. The 13-inch MacBook Air starts at $1,299. Learn more about MacBook Air.

How to Receive TechnoLawyer NewsWire
So many products, so little time. In each issue of TechnoLawyer NewsWire, you'll learn about five new products for the legal profession. Pressed for time? The "In One Sentence" section describes each product in one sentence, and the "Killer Feature" section describes each product's most compelling feature. The TechnoLawyer NewsWire newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Laptops/Smartphones/Tablets | TL NewsWire

Microsoft Office 2010: Top Improvements and Disappointments for the Legal Profession

By Eliza Sarasohn | Tuesday, October 19, 2010

Coming today to TechnoFeature: Microsoft Office is essential for many law firms. But is the latest version — Microsoft Office 2010 — an essential upgrade? According to legal technology consultant and Microsoft Office trainer Christel Burris, it depends. In this TechnoFeature article, Christel discusses the top five improvements to Microsoft Office 2010 as well as the top three disappointments. If you're law firm is considering an upgrade, Christel's analysis may help tip the balance one way or the other.

How to Receive TechnoFeature
Our flagship newsletter never disappoints thanks to its in-depth reporting by leading legal technology and practice management experts, many of whom have become "household names" in the legal profession. It's in TechnoFeature that you'll find our oft-quoted formal product reviews and accompanying TechnoScore ratings. The TechnoFeature newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Coming Attractions | TechnoFeature

Pay Attention to These PowerPoint Tips Plus 115 More Articles

By Sara Skiff | Monday, October 18, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 104 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Cool Web Apps for Running Your Law Firm (Podcast)

Apple Plans to Offer iPhone on Verizon

Six Rules for Law Firm Dating

The Key to a Good Law Firm Blog Is to Try Listening

This issue also contains links to every article in the October 2010 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

SmallLaw: YouLaw: A Law Firm Video Is Not Like a Web Chat

By Gerry Oginski | Monday, October 18, 2010

Originally published on October 11, 2010 in our free SmallLaw newsletter.

Watch the Video

TechnoScore: 1.0
1 = Lowest Possible Score; 5 = Highest Possible Score
The prevalence of inexpensive video cameras, Flip cameras and Web cameras give attorneys the false perception that anyone can create a video. But before you decide to share your latest Flip video with the world, ask yourself: Do you have the creativity and know-how to make interesting and informative video? If not, brush up on a few essential techniques before you begin.

Sure, handy technology makes it possible to create video on the fly in any location, but that doesn't mean you should do so. Today's video review showcases a lawyer who could have benefited from learning a few do's and don'ts before stepping in front of the camera.

In this video, California immigration attorney Brian Lerner of the Law Offices of Brian D. Lerner gives useful advice in what appears to be a coffee shop. The positioning of the camera and the short distance between his face and the lens indicates he is using a WebCam attached to his laptop.

Lerner speaks very softly, presumably using the laptop's built-in microphone. Music and ambient noise in the background make it difficult to hear what he has to say or concentrate on his content. The overall effect is similar to talking on a cell phone with someone who is walking down a busy street crowded with trucks, buses and cars. You just cant hear much of anything clearly.

I watched a few other videos attorney Lerner created and I give him kudos for trying share an educational message over video. However, his Webcam technique does not afford him the results he seeks.

Tip #1: Find a Quiet Location

Shoot your video in the quiet confines of a house or office. If you must shoot outside, go to a park or somewhere else relatively quiet so your prospects can hear what you're saying. Speak up and articulate. Once prospects express interest by clicking on your video, you don't want them to quickly click away because they can't hear you. The best way to ensure good sound in a video is to use a wireless lapel microphone.

Tip #2: Dump Your Webcam

Use your Webcam for chatting with your kids of parents, not for creating marketing videos. If you are on a tight budget, consider one of the new pocket high-definition video cameras like the high definition Kodak Zi8 with an external microphone. Cameras like these are relatively inexpensive and produce video leaps and bounds more professional than those pesky Webcams.

Webcams restrict the distance you can sit from the camera lens while filming. Lerner's video, for example, shows him sitting distractingly close to the camera. If you insist on using a Webcam, do your viewers a favor and opt for a less distracting background. Ideally, move away from the lens to provide viewers with a more professional perspective.

Tip #3: No One Cares Who Distributes Your Video

In his description of the video, Lerner includes "Distributed by TubeMogul." Do we really need to know this information? If your video distribution method advertises itself, find a way to turn off the automatic advertisement, which adds nothing to your description other than bumping up the video distributor's search engine rankings.

Tip #4: Tag Wisely or Risk Not Being Found

Tagging your video correctly can mean the difference between success and obscurity. Lerner's video tags are chopped into incomplete phrases. This scenario typically happens when the attorney inputs too many keywords into the tag section while uploading a video. One or more Web sites will chop them up not knowing exactly where to start and where to end a particular phrase.

This method of tagging will actually hurt your video. Why? Search engines don't recognize incomplete phrases. To avoid this pitfall, keep your tags short and targeted.

Till next time, see you on video!

THE BACK BENCH

Certified Family Law Specialist and online video producer Kelly Chang Rickert says: "This video is awful! It defines horrendous. Mr. Lerner clearly self-taped, using an old-generation phone/camera. I cannot understand a single word he is saying. Having a video like this in the public domain clearly broadcasts that he is lazy, and doesn't care about his appearance. (And is that Beverly Hills 90210 the TV show I hear in the background?) He should remove it immediately — it won't earn him any business!"

TechnoLawyer publisher and online video producer Neil Squillante says: "A TechnoLawyer subscriber recently argued that substance matters more than style in law firm videos. This video proves they're equally important. Thanks to the poor sound and video quality, mumbling delivery, radio or television playing in the background, and a distracting off-camera cough, who could possibly pay attention to and understand Brian Lerner?"

Written by Gerry Oginski of The Lawyers' Video Studio.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Firm Marketing/Publications/Web Sites | SmallLaw | Videos | YouLaw

BigLaw: The Best Places to Take a Nap in Large Law Firms: Lessons for Efficient Office Space Usage

By Judge Crater | Monday, October 18, 2010

BigLaw 10-14-10-450

Originally published on October 14, 2010 in our free BigLaw newsletter.

On August 6, 1930, I disappeared. Many have written about my disappearance, most recently Peter Quinn in his novel, The Man Who Never Returned. With all due apologies to Mr. Quinn, I have returned. And not from the dead. Rather, from a long 80 year "nap" of sorts. I did not relish living through a seemingly endless economic downturn, though I have awoken in the midst of another one. More importantly, I knew a day would arrive after my likely death when the world's largest law firms would need my wise counsel.

As a man of means, I worked with a brilliant young scientist to slow the aging process and my metabolism. For the last 80 years, I have "napped" while subsisting on BST — a high-protein intravenous fluid created from the blood, sweat, and tears of first-year biglaw associates. With the number of such associates dwindling and my supply of BST in jeopardy, I have "awoken" to help guide those who manage large law firms, and in doing so ensure my continued survival. In my first BigLaw column today, I offer some advice on a topic I know a great deal about — the two best places in your office take a nap. Because it's unlikely you're using them efficiently anyway.

Your Conference Rooms: Improve Your Meetings

Meetings can rack up billable hours, but they often accomplish nothing and prevent you from finishing your personal billable work earlier. Because relatively little of importance occurs during meetings, you're better off using your conference rooms for naps — unless you're willing to change your ways.

Writing for Harvard Business Review, Gina Trapani enumerates some effective measures successful companies have taken to shorten meetings. For example, Google uses a chess-like timer to keep meetings on track. Some companies employ chairless conference rooms, while others ban laptops and smartphones.

Marketing guru Seth Godin might agree to ban laptops and smartphones, but he believes the solution to more efficient meetings lies in iPads. Unfortunately, the app he envisions doesn't exist yet, but you as the meeting organizer can perform most of its functions. For example, you should create and distribute an agenda, ensure that everyone participates, and take votes.

Project management expert Michael Taylor echoes much of Godin's advice in his free report, How to Conduct Better Meetings, but he also offers an even more important tip. Park any extraneous topics that surface for discussion another time and stick to the agenda. I would add to Taylor's advice that you should save any small talk for a more social setting, which brings us to another good place for a nap.

Your Library: Transform It Into a Zagat-Worthy Cafe

Good riddance to libraries now that law firms no longer need them. But many still exist, relics of a bygone era chock full of untouched books with a five-year layer of dust. So just lie down within one of the quiet aisles and close your eyes — unless you're willing to better use this space.

If you're fortunate enough to have just leased some raw office space, don't even build a library — and reconsider your conference rooms as well. Last month, BusinessReport.com reported on Phelps Dunbar's new digs in Baton Rouge. Thanks to the help of architectural firm Gensler, Phelps Dunbar built flexible conference rooms that can change in size as well un-conference rooms — informal breakout areas where employees can congregate. The firm built a library — probably because an old-school partner insisted on one — but at least it's much smaller than the firm's previous library.

CMS Cameron McKenna in Scotland built its new office space in a similar manner according to allmediascotland.com in an article published this week. While the firm built a breakout area, it also unfortunately built a library.

In his new book, Where Good Ideas Come From, Steve Johnson disagrees with the conventional wisdom that innovation strikes most frequently in solitude — like when you're sitting in your office or when you're zoned out in your own world at a poorly-run meeting (see above). Instead, he argues that the best ideas most often stem from informal gatherings. If you don't want to read the book, watch his recent TED Talk instead.

Johnson's anecdotes and research are compelling, but as any lawyer knows, good ideas can also bubble up when you're alone but not necessarily in your office or even working. So consider transforming your library into a Zagat-worthy cafe. Move your librarians to cubicles somewhere (I'm not suggesting large firms no longer need librarians), and instead hire a barista to serve espresso drinks, sandwiches, and baked goods better than you could get at Starbucks.

If Johnson is right, your firm will benefit — more business, better work product, etc. — from the informal conversations that take place. Unlike your cafeteria, a cafe offers more opportunities for conversations outside your usual circles within the firm, and also serves as a better place for creative solitude. One possible downside of a cafe exists — more office romances.

Until Next Time

I can remain awake for only short periods of time. I must now return to my chambers for some BST and a nap. But don't emulate me. Instead, get to work on improving your meetings, and draw up a blueprint for your cafe.

Editor's Note: One of our readers pointed us to Malcolm Gladwell's article from ten years ago, Why Your Bosses Want to Turn Your New Office Into Greenwich Village.

Long considered dead after disappearing in 1930, Judge Crater instead hired a brilliant young scientist to slow his aging and metabolism. Subsisting on BST, a high-protein intravenous fluid created from the blood, sweat, and tears of first-year biglaw associates, Judge Crater periodically arises from his slumber to offer advice to those who manage the world's largest law firms.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Furniture/Office Supplies | Law Office Management

Reviews of Droid, Chaos Intellect, X1 Desktop Search; iPhone Practice Management

By Sara Skiff | Friday, October 15, 2010

Today's issue of Fat Friday contains these articles:

Tom Dempsey Jr, Review: Droid Smartphone; Chaos Intellect

Jerrold Parker, Review: X1 Desktop Search

Jim Schoenberger, iPhone Practice Management Exists

Don't miss this issue — or any future issues.

How to Receive Fat Friday
Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Coming Attractions | Email/Messaging/Telephony | Fat Friday | Laptops/Smartphones/Tablets | Practice Management/Calendars

How to Handle Error Messages in Windows Software

By Eliza Sarasohn | Thursday, October 14, 2010

Coming today to TechnoFeature: Software error messages remain an irritating fact of law office life. We seem to encounter them at the worst possible times, and few of us know how to deal with them effectively. If you've ever thrown up your hands in frustration at the appearance of an error message, you'll want to read this TechnoFeature by legal technology consultant Caren Schwartz. In clear, calm, step-by-step instructions, Caren explains how to troubleshoot and solve software errors before they turn into full-blown IT emergencies or data loss disasters.

How to Receive TechnoFeature
Our flagship newsletter never disappoints thanks to its in-depth reporting by leading legal technology and practice management experts, many of whom have become "household names" in the legal profession. It's in TechnoFeature that you'll find our oft-quoted formal product reviews and accompanying TechnoScore ratings. The TechnoFeature newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Business Productivity/Word Processing | Coming Attractions | TechnoFeature

Ethical Credit Card Processing; Reviews of Westlaw, Loislaw, TrialDirector, Tabs3; Archiving Case-Related Outlook Email

By Sara Skiff | Thursday, October 14, 2010

Today's issue of Answers to Questions contains these articles:

Beverly Michaelis, How to Accept Credit Cards Without Violating Ethics Rules

Ay Uaxe, Review: Westlaw and Loislaw

Edward Zohn, Tip: Another Way to Archive Case-Related Outlook Email

Edward Schoenecker, Review: TrialDirector and Total Recorder

Michael Jones, Review: Tabs3 for Time-Billing

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Backup/Media/Storage | Coming Attractions | Email/Messaging/Telephony | Legal Research | Litigation/Discovery/Trials | Presentations/Projectors | TL Answers

Reviews of BlackBerry Tour, PBWorks, Stamps.com, SimpleCertifiedMail.com; WebDAV Tips; Time Matters

By Sara Skiff | Thursday, October 14, 2010

Today's issue of Answers to Questions contains these articles:

Andrew Weltchek, Online File Sharing Services and Client Confidentiality

Andrew Weltchek, Review: Stamps.com and SimpleCertifiedMail.com

Susan Cox, Review: Syncing BlackBerry Tour With Outlook

Craig Yaris, Review: PBWorks for Cheap Knowledge Management

Mark Manoukian, Tips for Using WebDAV Locally and Over the Internet

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Collaboration/Knowledge Management | Coming Attractions | Email/Messaging/Telephony | Laptops/Smartphones/Tablets | Networking/Operating Systems | Online/Cloud | Privacy/Security | TL Answers
 
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