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Miami Nice Plus 70 More Articles

By Sara Skiff | Monday, February 22, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 71 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Trial and PowerPoint: Show and Say It

BarMax iPhone App Scares BarBri

Elie Mystal Analyzes Law Firm Profits on Fox News (Video)

Addressing the Martindale-Hubbell Question

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Presentations/Projectors

YouLaw: Behind the Scenes With Miami Nice

By Gerry Oginski | Monday, February 22, 2010

Watch the Video

TechnoScore: 4.5
1 = Lowest Possible Score; 5 = Highest Possible Score

Miami trial lawyer Spencer Aronfeld gives you a behind the scenes look at his firm, Aronfeld Trial Lawyers, and how he starts every day. This video stands out for being different. He pulls back the curtain to introduce each of the members of his staff so you can connect their voices with their faces. The video gives you an inside glimpse of the inner-workings of how a law firm operates. Most lawyers would never consider using this technique to show a viewer something that is never revealed to a visitor.

If you've been reading my blog posts and my own posting of videos to market my own practice, I wonder whether Spencer got this idea from me to give viewers a behind the scenes look inside your law office. If he did, kudos to him. In fact, in one blog post in the Lawyers' Video Studio, I highlighted a video made by the White House Communications team that took you into the White House and explained how the President handles personal correspondence. I strongly advocated using this technique to make you stand out from the crowd.

Creating this type of video shows you're human. People love learning how things work — especially a law firm they're considering retaining. It's helpful for prospects looking for a lawyer to see what different staff members do in your office. That's much more helpful than a typical law firm video.

From a technique standpoint, the video could be improved. The camera is hand-held and attorney Aronfeld appears to be using the camera's built-in microphone. When he approaches the camera to show the person shooting the video, his voice became clearer and louder.

Tip #1: Always Use a Tripod and a Wireless Microphone

To make a smooth and professional looking and sounding video you should always use a tripod and a wireless lavalier microphone. Take away half a point.

Tip #2: Be Different

Your goal is to be different with video. Think outside the box, but always remember to stay within your state's ethical guidelines.

Tip #3: Be Informal

Skip the fancy words. Stop talking like a lawyer. Stop talking like a TV ad. Start talking like a human being trying to help someone. Talk like you're sitting and chatting with a good friend.

Aronfeld Trial Lawyers has created an innovative way to use video to show they're different. The firm has an entire series of videos on YouTube that show a day in the life of a trial lawyer, including rushing to a hearing in court, and waiting for the judge outside the courtroom.

These videos are "all natural" without artificial lighting, pretenses, etc. They're real, and in my opinion, effective at showing that you're different. I know some attorneys may say "They're not providing any useful information." Others would say "The video is all about them!" I say nonsense. Instead of a lecture or tips on what prospects need to know, they're showing you who they are without being pompous and listing their credentials.

Till next time, see you on video!

The Back Bench

Certified Family Law Specialist and online video producer Kelly Chang Rickert says: "This video is very unprofessional and boring. Clients don't need to know you have dull, time-wasting meetings (for which you are billing them) to prepare for their trial. They don't need to see the behind the scenes. They are paying you to get a job done. This video lacks professional quality."

TechnoLawyer publisher and online video producer Neil Squillante says: "A clever idea to show the inner workings of Aronfeld Trial Lawyers, but the video doesn't show much — just the staff about to have a meeting. I also like the serial storytelling employed, but you need better content to pull it off."

About YouLaw
YouTube offers law firms a free advertising platform with tens of millions of potential clients. But a poor video can hurt more than help. In this column, lawyer and online video expert Gerry Oginski reviews and rates the latest law firm videos. A panel of fellow experts (The Back Bench) add to Gerry's reviews with pithy remarks. We link to each new YouLaw column and all other noteworthy law firm marketing articles in our weekly BlawgWorld newsletter, which is free. Please subscribe now.

About Gerry Oginski
New York trial lawyer Gerry Oginski has created more than 230 informational online videos for his medical malpractice and personal injury practice. Realizing that most video producers don't have a deep understanding of the practice of law and what potential clients look for, Gerry launched The Lawyers' Video Studio, which provides free tutorials and video production services. If you need help producing a video, please contact Gerry now.

Contact Gerry:
T: (516) 487-8207
E: lawmed10@yahoo.com

Topics: Law Firm Marketing/Publications/Web Sites | Videos | YouLaw

BigLaw: Three Law Firm Approaches to Public Relations -- and Why Only One Works

By Marin Feldman | Monday, February 15, 2010

BigLaw-02-08-10-450

Originally published on February 8, 2010 in our free BigLaw newsletter.

Like so many other things in life, it's not the size of your public relations department that matters — it's how you use it. In the past two years, the PR departments of many law firms have been on overdrive, performing layoff damage control, spinning reduced compensation, and attempting to generate some good press in this era of bad news. The way a firm responds to press inquiries is often just as important (and telling) as the response itself. Let's explore three popular law firm approaches to dealing with the media. As you'll see, one is more successful than the other two.

The Ostrich

If a firm takes the Ostrich approach, it sticks its head in the sand, ignores the request for comment, and hopes the story blows over. Unfortunately, by the time media outlets request firm comment, they've typically verified the story and will publish it regardless.

Last February, Latham & Watkins pulled an Ostrich when Above the Law, a legal gossip site, contacted the firm for comment on rumored layoffs of 440 employees. Latham ignored the request. In its coverage, Above the Law discussed how Latham partners openly acknowledged the impending layoffs and blocked off conference rooms under the managing partner's name several days in advance of the cut.

Latham conducted the layoffs two days later, by which time firm personnel had already spent 48 hours terrorized and confused. By staying silent, Latham lost an opportunity to explain the cuts the moment the information leaked and to correct factual inaccuracies in the Above the Law article. Latham's Ostrich was so notorious that getting "Lathamed" became an Internet meme.

The Doublespeak

If a firm responds to a media request with the Doublespeak approach, it may deny accurate information, couch its public statements in cagey language, or deliberately convey different messages to firm personnel and the media.

When Cadwalader, Wickersham & Taft laid off associates last year, a firm spokesperson called them "unrestricted sabbaticals."

While "sabbatical" conjures pleasant images of academic sojourns to Oxford in springtime, its use as a euphemism insulted and angered the sabbatical recipients who had to choose between leaving with three months' severance or leaving and taking a reduced salary with the possibility of rejoining the firm in a year. Generally, employees appreciate jargon-free statements that convey the facts, not dress them up to "hide the ball."

In another Doublespeak maneuver, WilmerHale told Above the Law last June that it had not conducted layoffs, and had no layoffs planned ... but had implemented a "career advancement program" that resulted in associate "departures."

One month later, the firm laid off associates and later poisoned morale by distributing an internal memo threatening to fire anyone who tipped off Above the Law about its activities. When Above the Law posted about the allegedly inflammatory memo, the WilmerHale spokesperson called it "a general reminder" and did not address the layoff back-story. Now, "WilmerHale layoffs" autopopulates the Google search field when users search the phrase "WilmerHale."

The Straight ShooteR

Straight Shooter law firms respond to press inquiries promptly and provide clear, detailed information. They recognize that firm personnel obtain information from both the firm and the blawgosphere, and deliver consistent internal and external communications soon after stories leak. The Straight Shooter approach best serves all concerned, especially the firm.

Orrick Herrington & Sutcliffe switched from lockstep to merit-based compensation last July with a pitch-perfect press release. It explained the firm's rationale, gave pay calculation specifics, and set a timeframe for the switch. Orrick's informative approach empowered employees and ultimately made the lukewarm news more palatable.

Thankfully, more and more firms are embracing the Straight Shooter approach, realizing (if a little late) that good PR will set them free.

[Disclosure: Marin writes a weekly column for Above the Law.]

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Published first via email newsletter and later here on our blog, BigLaw goes deep undercover inside some of the country's biggest law firms. But we don't just dish up the dirt. We also mine it for best and worst practices and other nuggets of knowledge. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Firm Marketing/Publications/Web Sites | Law Office Management

YouLaw: Texas Criminal Defense Lawyer Spins a Good Yarn

By Gerry Oginski | Monday, February 8, 2010

Watch the Video

TechnoScore: 4.5
1 = Lowest Possible Score; 5 = Highest Possible Score

Texas criminal defense lawyer Tyler Flood handles drunk driving cases. He is affable, personable, sharply dressed and speaks well. He introduces himself, and in fact, the headline of his video says "Meet Attorney Tyler Flood."

He tells a story about his most memorable case, albeit in the second half of the video. He's sincere and from his demeanor, I get the sense that he believes in his cases and fights the good fight, in a nice way. He looks straight at you, as if he's having a one-on-one conversation with you. I like that. Some lawyers prefer an "interview" style that has them looking off at the wall. I don't like that format.

Why not? Simple. When a client walks into your office and sits down in a chair to ask you questions, do you answer by looking away and staring at the wall? Of course not. Looking directly in the camera helps establish trust among prospects.

Prospects are looking for answers to their legal problems. Obviously, you're not going to give them legal advice in a video, but by giving them information they need to know, you've entered the conversation going on in their head already. "If he knows this much, then he must know the answers to my legal questions." That's what generates phone calls to your office.

Here's what I didn't like about this well-made video:

  1. The video company logo sits prominently in the lower right hand side of the video. Get rid of your video company logo. Are they paying you? If not, don't allow it in your video.

  2. In the beginning of the video, Flood fades in and out repeatedly. That's weird.

  3. My next observation is hyper-picky, but after creating lots of green-screen videos I can spot a problem. If you look at the top left of Flood's head (his right side), you'll notice a green line that forms a little halo. This video mishap occurs when your chroma-keying is not 100% perfect. That's one reason why I recommend that lawyers stay away from special effects and graphics. They're simply not needed. Green screen video is difficult and time consuming, even for pros.

Tip #1: Tell a Story

Make the story the focus of your video. Show how you helped solve your client's legal problem. Prospective clients love stories.

Tip #2: Use Testimonials in Your Story

Go one step further than telling a great story. Get your client on video to provide the back-story to the case you're discussing. Then, have your client tell the world what an amazing lawyer you are (assuming your state allows testimonials).

Tip #3: Avoid Special Effects

Skip special effects such as fades that make you disappear and reappear. Stay on screen and have the titles pop up on the lower third of the screen or to your left or right side. Also, skip the green screen and focus on your content.

Till next time, see you on video!

The Back Bench

Certified Family Law Specialist and online video producer Kelly Chang Rickert says: "This video is too long, and uninteresting. Attorney Flood is a talking head who pats himself on the back through this entire 2 1/2 minute video. He lost me at Hello."

TechnoLawyer publisher and online video producer Neil Squillante says: "Tyler Flood has a good story to tell in this video about how he helped obtain a not guilty verdict for his client. Unfortunately, he didn't rehearse the story so it doesn't flow well and takes twice as long for him to tell it as it should. Time for a reshoot."

About YouLaw
YouTube offers law firms a free advertising platform with tens of millions of potential clients. But a poor video can hurt more than help. In this column, lawyer and online video expert Gerry Oginski reviews and rates the latest law firm videos. A panel of fellow experts (The Back Bench) add to Gerry's reviews with pithy remarks. We link to each new YouLaw column and all other noteworthy law firm marketing articles in our weekly BlawgWorld newsletter, which is free. Please subscribe now.

About Gerry Oginski
New York trial lawyer Gerry Oginski has created more than 230 informational online videos for his medical malpractice and personal injury practice. Realizing that most video producers don't have a deep understanding of the practice of law and what potential clients look for, Gerry launched The Lawyers' Video Studio, which provides free tutorials and video production services. If you need help producing a video, please contact Gerry now.

Contact Gerry:
T: (516) 487-8207
E: lawmed10@yahoo.com

Topics: Law Firm Marketing/Publications/Web Sites | Videos | YouLaw

Hands-On With the Apple iPad Plus 91 More Articles

By Sara Skiff | Monday, February 1, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 71 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Legal Sites Plan Revamps as Rivals Undercut Price

Is the Apple iPad the Tipping Point?

Flat-Fee Contract for Law Firm Debunking Myths

The Ups and Downs of Rating Sites

This issue also contains links to every article in the February 2010 issue of Law Technology News. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Legal Research | Online/Cloud

SmallLaw: 10 Tips for Turning Continuing Legal Education Into New Clients

By Lee Rosen | Monday, February 1, 2010

SmallLaw-1-25-10-450

Originally published on January 26, 2010 in our free SmallLaw newsletter.

Just the word "networking" strikes fear in the heart of otherwise amazing lawyers. For some reason the idea of talking to people we don't know causes our stomachs to turn, and find an excuse that precludes us from attending the networking event. Fortunately, it's possible to meet potential referral sources, without going to a networking event. Think CLE.

It's so much easier to meet people when it doesn't feel like the whole point of an event is to meet people. Many of us in the small firm world obtain referrals from fellow lawyers. Most lawyers constantly field requests from friends, family and clients for a referral to appropriate counsel. The more lawyers you know, the more calls you'll receive.

Continuing legal education events offer an excellent way to meet other lawyers. Most of us don't think of these programs as networking opportunities. Mostly we think of them as a dreaded requirement. However, you'll grow to love continuing education courses if you make them a source of new clients using the 10 tips below.
  1. Pick education programs that present opportunities to meet referral sources. Think through who will attend the program. Your competitors? If so, don't go unless you're going to pick up business from their conflicts of interest. Lawyers with high volume practices (i.e. residential real estate, traffic ticket attorneys, etc.) who can make plenty of referrals? Make sure you target your efforts carefully.

  2. Make it your goal to meet as many people as possible. Sit down in the middle of a crowd. Introduce yourself to everyone nearby. Ask them questions and learn about their practices.

  3. Bring a pile of your business cards and be prepared to collect cards from everyone else.

  4. Prepare your elevator pitch and deliver it at every opportunity. You can assume people will ask what kind of law you practice. Have a good, memorable answer. Make sure it includes your practice area, geographic area, etc. Practice it in advance.

  5. Get to know the speakers if it's a live presentation (I suggest you only attend live presentations). It's easier to connect with the speakers if you sit in the front. You can ask questions and you can pop up and meet them when they finish. The speakers are usually movers and shakers and are well worth getting to know.

  6. Meet the course planners. Like the speakers, they are usually well-connected leaders. You want to meet them and have them remember you. Connect with them, give them your elevator pitch, and hand them a card. Maybe they'd like to have you speak at an upcoming session.

  7. If lunch is provided, don't sit with your friends. Meet some new people over lunch and get to know them. If lunch isn't provided, invite someone you meet to go with you to lunch. Even better, organize a group to go out.

  8. Spend as much time as you can manage out in the hall chatting with people. Don't worry about missing parts of the program (if this strategy works for you, you're going to get far more credits than you need).

  9. If you attend a two-day program, arrange to have dinner with a group. Don't eat alone. Be the organizer. Make it happen even if it means making an announcement and inviting everyone. If you cast yourself into a leadership role, others will view you as a leader.

  10. Follow up. Take the cards you've collected and follow up with each person. Send a note, arrange a lunch, or plan a coffee. The follow-up is the key. You will not get referrals from these people if you don't follow up. Follow-up is a mandatory part of this marketing plan.
Continuing education can provide you with practical knowledge. It can also provide much more. If you have to sit there anyway, you may as well use your time to meet people who can refer new clients to you.

Written by Lee Rosen of Divorce Discourse.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: CLE/News/References | Law Firm Marketing/Publications/Web Sites | SmallLaw

Legal Research War Heats Up Plus 66 More Articles

By Sara Skiff | Monday, January 25, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 67 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

6 Approaches to Time Stamping PDF Files Using Acrobat 9

The Apple Tablet: A Game Changer for Litigation Technology?

Fortune Recognizes 6 Firms as Best Companies to Work For

Fear of the Bad Review of Your Legal Services

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Business Productivity/Word Processing | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management

SmallLaw: How to Arrange Speaking Opportunities That Grow Your Practice

By Lee Rosen | Monday, January 25, 2010

SmallLaw-01-18-10-450

Originally published on January 18, 2010 in our free SmallLaw newsletter.

"Why is it that you're always being asked to speak?" That's what one of my family law colleagues asked me the other day. Lawyers ask me that question all the time. I change the subject. I don't want to give away my secrets.

I speak quite a bit. I've spoken at lunch time programs for civic groups for years. I've given keynotes for non-profits at their volunteer appreciation events. I've even spoken at an academic pep rally at a local high school. That's all on top of the attorney and judicial education programs in which I've participated for many years.

But I didn't always get invitations. No, I'm not a party crasher. I don't thrust myself onto the podium. So how do I line up so many speaking gigs? Today I'm going to let you in on my secret.

Just Ask

For a long time I asked (yes — asked) groups if I could speak. I called the person responsible for putting together the program and made my pitch. More often than not, I got the gig. It wasn't hard. I wasn't paid and I had a pretty good story. After all, many groups, like Rotary (which I love, by the way), need to find a speaker each week. They aren't all that selective.

My other secret is that I've rarely given a speech without getting a client. That's ultimately the point, right?

Here's how it usually goes. I speak at the Rotary lunch. I give an entertaining 16 minute talk (1,000 seconds actually — divided into 200 seconds for the introduction, 200 seconds for each of three stories, and 200 seconds for the conclusion). The audience laughs and cries (or at least stays awake). I say goodbye and the next day one of the Rotarians calls for a consultation.

Think about it — they've got to call someone, and at that moment, I'm the only divorce lawyer they know. It's not rocket science.

The Details

So, how do I get the booking? I look through the newspaper or hunt on the Web for listings of local clubs. Dozens of social clubs exist for every type of person imaginable.

I call the contact person and ask for the name and number of the person who handles arranging the speakers.

I call that person and explain that I practice divorce law. I tell them that I love speaking to groups. I've got a program ready to go. It's called the "Myths and Realities of Divorce." I explain that funny and informative — and a crowd pleaser. I tell the booker that it applies to everyone in some way since everyone knows someone getting a divorce. We chat about how divorce is a frequent topic of everyday conversation.

Have some material ready in case the booker wants you to mail or email information. We have a letter and flyer ready to go. More often than not we arrange a date while on that first call.

When the date arrives I'm careful to confirm that we're still on track for the program. I ask about the number of people expected at the meeting. I've spoken to as few as a handful and to as many as 600.

It's nice to have a feel for the audience size before arriving so I can bring the right number of handouts. I usually prepare something short and have a copy for everyone. I want the audience to leave with something that lists my name, phone number and Web site.

I also bring a copy of my written introduction. It's important to have an introduction ready to roll. Don't rely on the club officer to be prepared to introduce you. Make it fool proof. Print it in large type. The person introducing you might be 80 years old with poor vision.

Generally, I arrive early and get a feel for the room. Usually, the group expects me to have lunch with them before the speech. Don't be shocked if you have to pay for your lunch. Be prepared to say the pledge of allegiance. I eat a light lunch quickly and and the program starts around the time dessert is served.

Once I'm introduced, I approach the podium and deliver my remarks. I try to bring as much energy to the room as I can muster. I'm absolutely certain to be finished within 1,000 seconds. Being fast is more important than being great.

Thank everyone as you head for the door.

Usually, I gather some business cards during the event. I write a handwritten note to each person I've met. I usually follow up with some of the interesting people. I also write a note thanking the club officers and the person who planned the event and booked me.

Then I get back to work. If all went well, I can count on the phone to ring.

Written by Lee Rosen of Divorce Discourse.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Firm Marketing/Publications/Web Sites | SmallLaw

Golden Ticket Plus 97 More Articles

By Sara Skiff | Monday, January 18, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 63 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

SharePoint Killers

Which iPhone Should I Buy?

Fixed-Fee Law Firm Throws Out the Clock

Five Ways to Comply with the New FTC Guidelines for Bloggers

This issue also contains links to every article in the January/February 2010 issue of Law Practice and the January 2010 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Collaboration/Knowledge Management | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

Accident Reenactment Jumps the Shark Plus 99 More Articles

By Sara Skiff | Monday, January 11, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 78 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

10 Projections for 2010: The Year We All Hit the F5 Button

Blackberry Gets a PowerPoint Presenter

Boutiques Are Slicing Into Big Firms' Pie

A Simple Marketing Plan for 2010

This issue also contains links to every article in the January 2010 issue of Law Technology News. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Presentations/Projectors | Technology Industry/Legal Profession
 
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